Philadelphia International Airport has topped a national customer-satisfaction survey, according to an article in The Philadelphia Inquirer. The survey, put out every year, ranked PHL first in overall customer satisfaction among 18 “large” airports, with Las Vegas second and Orlando third.

The survey was conducted by J.D. Power & Associates and included 21,165 passengers who took round-trip flights between April 2007 and this past March. PHL performed well in terminal facilities and baggage claim.

Chicago Midway International ranked highest among “midsize” airports and Dallas Love Field ranked highest for “small” airports.

Passenger satisfaction with airports in general declined in 2007 as more than 1 in 5 passengers reported experiencing a delay. PHL is owned by the city and generates $14 billion in spending for the regional economy and has nearly 34,000 employees.

Photo courtesy of PHL Intl.

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